Terms and Conditions

Deposits / Payments Multi Day Tours

Tours outside Atlantic Canada

A deposit of $200 per person, per tour is due at time of booking unless otherwise noted on the tour page.

For tours including rail, air or cruise, a deposit of $500 per person, per tour is due at time of booking.

For shopping tours, a deposit of $100 per person is due at time of booking.
Cancellation insurance premiums are required with initial payment.

Balance of payment must be paid 45 days prior to departure unless otherwise specified on the individual tour pricing section. Full payment must accompany any reservation received within 45 days prior to departure.

Tours within Atlantic Canada

A deposit of $200 per person per tour is due within 72 hours from date unless otherwise noted on the tour page.

For tours involving rail, a deposit of $500 per person per tour is due within 72 hours of booking.

Airfares added to tours require nonrefundable full payment at the time of booking.

Cancellation insurance premium is required with initial payment.

Balance of payment must be paid 45 days prior to departure. Payment in full must accompany any reservation received within 45 days prior to departure.

Payments

Payments made by credit card must be processed in the Canadian equivalent and subject to currency fluctuations the payment which will appear on your credit card statement may be slightly higher or lower than our published brochure price. In order to avoid this, your credit card number may be given as a guarantee to hold the reservation until such time that your personal cheque is received and cleared.

Stay & Play Packages

Full payment for all stay & play packages is due upon booking. 

You will require a credit card for all Stay & Play packages when checking into your hotel.  This is a hotel policy to cover any additional room charges such as room service, movies, mini-bar, etc.

Credit Cards

Should you or an authorized person disclose your credit card number and expiry date for the purpose of making a reservation, you are indicating your compliance with our booking Terms & Conditions, and therefore agree to pay the amount debited to your card, regardless of whether an authorized signature has been obtained or not. Verbal authorization of your credit card confirms your reservation.

Cancellation Insurance

Ambassatours Gray Line strongly recommends the purchase of trip cancellation insurance and medical coverage while traveling. Insurance must be purchased with initial payment and covers "unforeseen" medical reasons either to you, your traveling companion or your immediate family. Insurance is non refundable. Ask for details and we will be pleased to provide you a rate for insurance for your specific tour.

Cancellation Policy - Multi-day Tours

Tours outside Atlantic Canada

If you have to cancel tours with Air or Rail a) more than 45 days prior to departure - deposit retained to a maximum of 20% of the total tour price b) between 45 - 31 days prior to departure 50% of the total tour price will be retained c) between 30 days and day of departure & after departure - 100% of the total tour price will be retained. d) Cancellation charges also apply to additional pre or post accommodations and to any add-on sight seeing tours. Special Add-On Airfares become 100% non-refundable at the time of booking. Optional trip cancellation insurance is recommended and must be purchased at the time of initial payment.

Tours within Atlantic Canada

If you have to cancel Escorted Tours & Discover Halifax Package: a) More than 45 days prior to departure Deposit will be retained to a maximum of 20% of the total tour price b) between 45-31 days prior to departure 30% of the total tour price will be retained c) between 30-8 days prior to departure 50% of the total tour price will be retained d) between 7 days to day of departure & after departure 100% of the total tour price will be retained.

Cancellation charges also apply to additional pre or post accommodations and to any add-on sightseeing tours. Airfares become 100% non-refundable at the time of booking.  Optional trip cancellation insurance is recommended and must be purchased at the time of initial payment.

Cancellation Policy - Stay & Play Packages

All Stay & Play Packages are 100% non-refundable 48 hours prior to your stay.

Cancellation Policy - Sailing Expedition

Deposits are not refundable. All cancellations must be received in writing. If cancellation is less than 45 days from date of departure, the balance is due in full. If a cancellation is made 81 days or before, a refund of $300.00 will be granted. If a cancellation is made 80-60 days prior to the expedition date, a refund of 50% of the full fare will be granted. If a cancellation is made 59 days or less, no refund will be granted.

Cancellation Policy Daily Sightseeing Tours

All daily Sightseeing Tours are non-refundable within 48 hours of travel.  Minimum numbers of passengers required for tours.

Cancellation Policies - Independent Self Drive

If you have to cancel Self-Drive packages including air: Vacation packages are 100% non-refundable once full payment has been received and package documents have been issued. Insurance is recommended.

For cancellation of Self-Drive Tours without air: please call our office to inquire.

Revision Fees

If you would like to change any details of your booking after it has been confirmed, we will do our best to accommodate. Changes to a booking are subject to a $50 administration fee, per change

Changes to a tour involving rail or air are subject to higher change fees and may not be permissible once confirmed. Changes to the date of the tour or changing to a different tour are subject to full applicable cancellation charges.

Documents

Documents are forwarded to clients by regular mail.  Bookings made within three weeks prior to travel date may require courier service to obtain necessary documents for travel.  In these instances, a $40 courier charge will be imposed.  Payment for courier costs are required with final payment.

Responsibility

Ambassatours Gray Line will not assume responsibility for any claims, losses, damages, cost or expenses arising out of personal injury, accidents or death, loss, damage or delay of baggage or other property, or delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, especially if such loss results from any of the following: The act of omission of any party other than Ambassatours Gray Line or it’s employees Your failure to follow instructions including but not limited to airport departure times, baggage handling, and check-in and check-out times Cancellation or change for any reason in the travel services offered. We reserve the right to cancel or change the travel services at our discretion, but we will try to substitute comparable services, If we must completely cancel your reservation, and in any event, Ambassatours Gray Line - liability will be limited to a refund equal to the total original purchase price of the vacation package. A full refund, however, will not be honored in situations where your reservation must be cancelled by Ambassatours Gray Line for reasons which are beyond its control and where Ambassatours Gray Line - contractual obligations with its suppliers does not allow it to obtain reimbursement of the sums paid to the on behalf of the customer. Written notice or any claim against Ambassatours Gray Line must be received no later than fourteen (14) days after your trip.

Sale price policy

If you booked a tour within 14 days prior to the sale date, we will refund you the difference between what you paid and the sale price.