Ambassatours Gray Line
We Live It. We Love It. We Know It. Call us to plan your custom tour 1.800.565.7173
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Terms & Conditions
Please Note: deposits, payment schedules, and cancellation penalties for certain tours may
Credit Cards Should you or an authorized person disclose your credit card number and expiry date for the purpose of making a reservation, you are indicating your compliance with our booking Terms & Conditions, and therefore agree to pay the amount debited to your card, regardless of whether an authorized signature has been obtained or not. Verbal authorization of your credit card confirms your reservation. Payments made by credit card must be processed in the Canadian equivalent and subject to currency fluctuations the payment which will appear on your credit card statement may be slightly higher or lower than our published brochure price. In order to avoid this, your credit card number may be given as a guarantee to hold the reservation until such time that your personal cheque is received and cleared. Cancellation Insurance Ambassatours Gray Line strongly recommends the purchase of trip cancellation insurance and medical coverage while traveling. Insurance should be purchased with initial payment and covers "unforeseen" medical reasons either to you, your traveling companion or your immediate family. Insurance is non refundable. Ask for details and we will be pleased to provide you a rate for insurance for your specific tour. Revision Fees If you would like to change any details of your booking after it has been confirmed, we will do our best to accommodate. Changes to a booking are subject to a $50 administration fee, per change. Documents Documents are generally forwarded to clients by e-mail unless it is requested that they be sent by regular mail. Bookings made within three weeks prior to travel date may require courier service to obtain necessary documents for travel should we not be able to email them to you. In these instances, a $40 courier charge will be imposed. Payment for courier costs are required with final payment. Responsibility Ambassatours Gray Line will not assume responsibility for any claims, losses, damages, cost or expenses arising out of personal injury, accidents or death, loss, damage or delay of baggage or other property, or delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, especially if such loss results from any of the following: The act of omission of any party other than Ambassatours Gray Line or it's employees Your failure to follow instructions including but not limited to airport departure times, baggage handling, and check-in and check-out times Cancellation or change for any reason in the travel services offered. We reserve the right to cancel or change the travel services at our discretion, but we will try to substitute comparable services, If we must completely cancel your reservation, and in any event, Ambassatours Gray Line - liability will be limited to a refund equal to the total original purchase price of the vacation package. A full refund, however, will not be honored in situations where your reservation must be cancelled by Ambassatours Gray Line for reasons which are beyond its control and where Ambassatours Gray Line - contractual obligations with its suppliers does not allow it to obtain reimbursement of the sums paid to the on behalf of the customer. Written notice or any claim against Ambassatours Gray Line must be received no later than fourteen (14) days after your trip. Sale Price Policy If you booked a tour within 14 days prior to the sale date, we will refund you the difference between what you paid and the sale price.
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