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Terms & Conditions

Deposits, Payments & Cancellation Terms

Bus Charters

- Full payment for all bus charters if due within 21 days prior to charter date.

- 31 days prior to charter date - No Charge for cancellations

- 30 - 15 days prior to charter date - $100.0 + Tax charge for any cancellations, Within 14 days - 100% non - refundable

Gray Line Sightseeing Tours

-Full payment for all local sightseeing tours is due upon booking.
-All Daily Sightseeing Tours are non-refundable within 48 hours of travel.
-Minimum numbers of passengers are required for select tours.

Please Note: deposits, payment schedules, and cancellation penalties for certain tours may
vary from above. Please refer to terms and conditions on the page for the applicable tour, or
contact us for further information.

General Information

Credit Cards

Should you or an authorized person disclose your credit card number and expiry date for the purpose of making a reservation, you are indicating your compliance with our booking Terms & Conditions, and therefore agree to pay the amount debited to your card, regardless of whether an authorized signature has been obtained or not. Verbal authorization of your credit card confirms your reservation.

Payments made by credit card must be processed in the Canadian equivalent and subject to currency fluctuations the payment which will appear on your credit card statement may be slightly higher or lower than our published brochure price.


Ambassatours Gray Line will not assume responsibility for any claims, losses, damages, cost or expenses arising out of personal injury, accidents or death, loss, damage or delay of baggage or other property, or delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, especially if such loss results from any of the following: The act of omission of any party other than Ambassatours Gray Line or it's employees Your failure to follow instructions including but not limited to airport departure times, baggage handling, and check-in and check-out times Cancellation or change for any reason in the travel services offered. We reserve the right to cancel or change the travel services at our discretion, but we will try to substitute comparable services, If we must completely cancel your reservation, and in any event, Ambassatours Gray Line - liability will be limited to a refund equal to the total original purchase price of the vacation package. A full refund, however, will not be honored in situations where your reservation must be cancelled by Ambassatours Gray Line for reasons which are beyond its control and where Ambassatours Gray Line - contractual obligations with its suppliers does not allow it to obtain reimbursement of the sums paid to the on behalf of the customer. Written notice or any claim against Ambassatours Gray Line must be received no later than fourteen (14) days after your trip.

Sale Price Policy

If you booked a tour within 14 days prior to the sale date, we will refund you the difference between what you paid and the sale price.



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