Frequently Asked Questions
Q: How do I book tour tickets?
A: Tours can be booked one of several ways:
• on this very website by clicking the Tours tab;
• by calling us at (902) 420-1015;
• at any one of our Halifax waterfront kiosk locations;
• in some cases, tours can be booked with your hotel concierge
Q: How can I contact you?
A: We'd love to hear from your so please contact us using one of the following methods:
• complete the contact form on the bottom page of our website;
• call us at (902) 420-1015;
• email us at email@example.com;
• visit us in person (during regular business hours) at 1751 Lower Water St., Halifax, Nova Scotia, B3J 1S5.
Q: Do you have to buy tour tickets for a specific time/day?
A: We suggest booking in advance for a specific day, time and tour to secure your reservation. No space can be guaranteed without an advance reservation.
Q: Do you accept credit and debit aboard the vessels?
A: With the exception of the Harbour Hopper, we do accept credit and debit aboard the vessels.
Q: Do you accept WeChat and AliPay as forms of payment?
A: We currently accept WeChat Pay and Alipay as forms of payment in Murphy's the Company Store and Murphy's Restaurant & Patio.
Q: Where can I park along the Halifax waterfront?
A: There are a number of simple and convenient ways to park on the Halifax waterfront. Look for the blue P at the five lots on Lower Water Street. Rates are $3/hour or $16/day and $6/overnight flat rate (6pm–8am). Please refer to the map below for the various short-term options. As well, check other waterfront and downtown parking options.
Q: Do you have wheelchair accessible tours?
A: We are devoted to providing guests with the best tour experience. This year, we have introduced a new Harbour Hopper which allows for wheelchair accessibility for one wheelchair per tour. We require guests to contact us a week in advance so we ensure the schedule reflects the additional time to load and unload, and that the properly trained staff are on this tour. Please contact us directly with any questions regarding accessibility on the Harbour Hopper at 902-490-8687.
Q: Are dogs or other pets allowed on board your buses and vessels?
A: While we do not allow pets or other animals on board, we most certainly do allow trained service and guide dogs on board.
Q: What kind of insurance coverage does Ambassatours have?
A: Ambassatours carries 10 million liability, and 5 million in umbrella. What is Ambassatours' Safety Policy?
Q: What is your smoking and alcohol policy?
A: Under Canadian law smoking and drinking are not permitted on motor coaches. Additionally, smoking and/or vaping of any kind is forbidden on all vessels, including the Harbour Hoppers.
Q: Are there washrooms facilities on your vehicles and vessels?
A: The majority of our fleet have washrooms with the exception of the London Style Double Deckers and the Harbour Hoppers. All motor coaches have washrooms on board.